Privacy Policy

Introduction

Care In Our Hand is committed to protecting the privacy and confidentiality of all personal and sensitive information we collect. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Practice Standards.

Information We Collect

We may collect the following types of information: personal details (name, address, phone number, email), NDIS participant information (NDIS number, plan details, management type), health and disability information relevant to service delivery, emergency contact details, feedback and complaint records, and website usage data through privacy-friendly analytics.

How We Use Your Information

Your information is used to deliver and coordinate NDIS support services, communicate with you about your care, process referrals and bookings, comply with NDIS reporting requirements, improve our services based on feedback, and respond to complaints and inquiries.

Data Storage & Security

All personal and sensitive information is stored securely on Australian-based servers. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

Your Rights

Under the Australian Privacy Principles, you have the right to access the personal information we hold about you, request corrections to inaccurate information, and lodge a complaint about how we handle your information.

Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@careinourhand.com.au